Our Story
LA Pro Cool was founded in 2021 by Lewis Austwick, bringing years of extensive experience in the air conditioning and refrigeration industry to create something different. A company that truly puts customer service at the heart of everything we do.
After years of working in the sector, Lewis identified a critical gap in the market. Too many businesse and homeowners were struggling with unreliable service providers, lengthy quote turnarounds, and repair companies that couldn’t fix problems on the first visit. He saw an opportunity to build a company that would change this narrative entirely.
The vision was simple but ambitious: deliver outstanding customer service, provide rapid quote
turnarounds, and offer service that customers could genuinely rely on, regardless of whether they
needed a single domestic unit or a complex commercial installation.
From startup to national success
What began as a one-man operation working from home has grown into a dynamic team of 7 skilled professionals operating six specialised vans across the UK.
This growth isn’t just about numbers; it reflects the trust we’ve built with customers who return to us time and again and recommend us to others.
What sets us apart
Enviable first-time fix rate
Our repair technicians pride themselves on getting it right the first time. While others might need multiple visits to resolve issues, our experienced team combines thorough diagnostics with comprehensive parts inventory to fix problems on the initial callout. This means less disruption for you and faster resolution of critical cooling and refrigeration issues.
No customer too small, no project too large
From single domestic air conditioning units to major commercial installations, every customer receives the same level of professional attention and expertise. Whether you're a homeowner looking for comfort cooling or a major brand requiring nationwide service, we deliver consistent quality.
Trusted by major brands
Our client portfolio includes household names like McDonald's, demonstrating our ability to meet the exacting standards of global brands while maintaining the personal touch that smaller businesses and homeowners value.
Our mission today and for the future
From our founding in 2021, our mission today remains unchanged – to be the
air conditioning and refrigeration company that customers can truly rely on. We’ve built
our reputation on three fundamental principles:
When we say we'll be there, we're there. When we quote a timeframe, we deliver. When we fix something, it stays fixed.
No hidden costs, no surprise charges, no technical jargon to confuse you. We explain what needs doing, why it needs doing, and exactly what it will cost.
Every decision we make is filtered through one question: "How does this benefit our customers?" This philosophy has driven our growth and continues to guide our evolution.
Ready to experience the LA Pro Cool difference?
Whether you’re facing an emergency breakdown or planning your next installation, our team brings the same dedication to excellence that has driven our growth from a home-based startup to a trusted national provider.